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Privacy Policy
This Privacy Policy explains how Allyspin Casino may collect, use, store and protect information when you visit our website, create or use an account, contact support or take part in our services. We aim to handle personal information fairly, transparently and securely. By using the website, you acknowledge that information may be handled as described below. This policy applies to players in Australia and should be read together with any applicable website terms and responsible gambling information.
Information we may collect
The information we handle depends on how you use Allyspin Casino and the services available through the website. Some information is provided directly by you, while other information is collected automatically when you browse, sign in or use account features. We only seek information that is reasonably relevant to operating the website, supporting players, meeting applicable obligations and maintaining a safe gaming environment.
Account and identity details
When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, account login details and preferences. We may also keep records of communications with you, including requests made to customer support and information supplied when you report a problem or ask for help.
Verification information
To help confirm identity, age, eligibility and account ownership, we may request verification information. This can include copies or details from identity documents, evidence of address, information about the source or use of funds where relevant, and other information needed for security or compliance checks. Verification documents should be provided through the secure methods made available on the website and should be accurate and current.
Payment and transaction records
We may handle records relating to deposits, withdrawals, wagers, gaming activity, account balances and other transactions. Payment providers may process payment information on our behalf. We may receive transaction details or limited payment information needed to confirm a transaction, investigate an issue, prevent misuse and maintain account records. We do not ask players to publish payment information in public areas of the website.
Technical, device and cookie data
When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, access times and interactions with website features. We may also receive information about how your device connects to the website. This information can help us maintain security, understand website performance and improve the player experience.
Information from other sources
In some situations, we may receive information from service providers, payment partners, identity verification providers, fraud prevention services or other parties involved in operating the website. We may combine this information with information held in your account where this is necessary for verification, security, support or other purposes described in this policy.
How and why we use information
Personal information may be used for the purposes below. The information used will depend on the service involved and the circumstances in which it was collected.
- To create, administer and maintain your player account.
- To provide website features, gaming services, account tools and customer support.
- To process and reconcile deposits, withdrawals and other transactions.
- To verify identity, age, account ownership and information supplied by a player.
- To conduct security, anti-fraud, anti-money laundering and other risk checks.
- To detect suspicious activity, misuse, unauthorised access and attempts to bypass account controls.
- To communicate with you about your account, transactions, website changes, security matters and support requests.
- To send promotional or marketing communications where permitted and where you have provided or not withdrawn the relevant consent or preference.
- To understand website use, troubleshoot technical issues, test features and improve performance.
- To meet legal, regulatory, tax, accounting, dispute resolution and record-keeping obligations.
- To establish, exercise or defend legal rights and to protect the safety, integrity and security of the website.
Where information is used for marketing, you can choose not to receive promotional messages. Account, service and security communications may still be sent when they are necessary to operate your account or respond to a request. We may use automated checks or risk tools to help identify unusual activity, protect accounts and support compliance. These checks are designed to assist our processes and do not remove your right to raise a question or request a review where appropriate.
Sharing information
We may share relevant information with service providers that help operate the website, including technology, hosting, payment, identity verification, customer support, fraud prevention, security, analytics and communications providers. These parties are expected to handle information only for appropriate business purposes and to apply suitable safeguards. Information may also be disclosed where reasonably necessary to comply with a legal request, protect players or the public, investigate suspected wrongdoing, enforce website terms or manage a dispute.
Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps should be taken to support appropriate handling and security. We do not sell personal information as a general business practice. If a business change affects the website or its services, information may be transferred as part of that change, subject to appropriate protections.
Cookies, security and retention
Cookies and similar technologies
Allyspin Casino may use cookies and similar technologies to keep the website working, remember settings, support sign-in and security functions, understand website traffic and improve content or services. Some cookies may be placed by service providers that support website operations or analytics. Cookies may be session-based, meaning they expire when your browser closes, or remain for longer to remember selected settings.
You can manage or block cookies through your browser settings. Disabling some cookies may affect sign-in, account functions, security features or the way parts of the website operate. Browser controls may also allow you to remove cookies already stored on your device. Our use of cookies may change as website features and technology develop, but the purpose remains to support functionality, security and a better user experience.
Security measures
We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, alteration, disclosure, loss or misuse. These measures can include access controls, secure transmission methods, monitoring, authentication processes and staff or provider procedures. No website, device or electronic transmission is completely secure, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.
Retention of information
We keep personal information only for as long as reasonably required for the purposes described in this policy, including account administration, security, dispute handling, business records and compliance. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Your privacy rights and contacting us
Depending on the circumstances and applicable requirements, you may have rights concerning personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications. A withdrawal of marketing consent does not necessarily affect information processing that is required to provide account services, protect security or meet legal obligations.
How to exercise your rights
To make a privacy or data request, contact support@allyspincasino.click. Please describe your request clearly and include enough information for us to understand the account or records involved. We may need to verify your identity before providing information, making a correction or completing another request. This helps prevent personal information from being disclosed to the wrong person.
- For access, ask for a copy or explanation of personal information held about you.
- For correction, identify the information that is inaccurate, incomplete or out of date and provide the correct details where possible.
- For deletion, tell us which information you want removed. We will consider the request against any security, dispute resolution, account administration or legal record-keeping requirements.
- To withdraw consent to marketing, state that you no longer wish to receive promotional communications. You may also use an unsubscribe option included in a marketing message where available.
We aim to respond to valid requests within a reasonable timeframe. The outcome may depend on the type of request, the information involved and any obligations requiring us to retain or continue using certain records. If we cannot fully comply, we will generally explain the relevant reason where permitted.
Policy updates
We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown or from publication where no separate date is provided. We encourage players to review this page periodically. Continued use of the website after an update may indicate that you have read and understood the revised policy.